ClowID Blog

Working in a restaurant or a café means navigating in a fast-paced environment. Greeting new customers and taking their orders to the kitchen while other customers are waiting at their table for the possibility to pay... All this requires paying attention to a lot of details to ensure everyone has as good customer experience as possible.

Luckily there are several technology solutions for the industry that can make these processes easier. We have picked our top 5 hospitality trends for 2021 that we think will break it this year.

While businesses are going through digital transformations, consumers are becoming more concerned with data privacy. Implementing digital processes is necessary for a modern business, but you need to be cautious to not scare away your customers.

This is where building trust becomes a key practice.

As with most things, change can be difficult for consumer-facing industries. Creating new expectations, or requesting customers to change their behaviour can be scary for industries who are so beholden to fluctuating trends, demands, economies, and more. But there is one "trend" that is not going anywhere, and if you want your business to have a future, it's crucial that you start thinking about your strategy now: improving customer experience.

In the last few weeks, a lot of buzz has been surrounding Netflix. It's exposé 'The Social Dilemma' dives deep into media platforms such as Facebook, Twitter, and Google to uncover how advertisers leverage users' personal data in order to drive addictive behavior, and manipulate users' decisions, purchases, and even beliefs and opinions.